Shipping policy

At one.jelery, we are committed to delivering your handcrafted pearl jewelry with care and efficiency. Below are the details regarding our shipping policy:

1. Processing Time

All orders are processed within 1-3 business days. You will receive an email notification once your order has been shipped.

2. Shipping Rates & Delivery Times

We offer both domestic and international shipping. Shipping costs are calculated at checkout based on your location.

• Within the Netherlands

• European Union (EU)

• International (Outside the EU)

3. Shipping Partners

We work with trusted carriers such as PostNL, DHL, and other reliable delivery services to ensure safe and timely delivery of your jewelry.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.

5. Customs and Duties

For international orders outside the EU, please note that customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more details on potential fees.

6. Delivery Issues

If there are any issues with your delivery or if your package is delayed, please contact us immediately. We will work with the carrier to resolve any issues as quickly as possible.