Shipping policy
Shipping Policy
At ONE.Jewelry, every order is carefully prepared and packed before making its way to you. Below you can find information about our processing, shipping and delivery.
1. Processing Time
Orders are usually prepared and dispatched within 1–3 business days after your order has been confirmed.
As many of our pieces are handmade, processing may occasionally take a little longer during busy periods. If there is a significant delay, we will contact you.
Once your order has been dispatched, you will receive a shipping confirmation by email.
2. Shipping Rates & Delivery
We currently ship within the Netherlands, the European Union and selected international destinations.
Shipping costs and available delivery options are calculated at checkout based on your delivery address.
Estimated delivery times may vary depending on the destination, carrier and shipping method. Any delivery estimates shown at checkout are estimates unless explicitly stated otherwise.
3. Shipping Partners
We use trusted shipping partners such as PostNL, DHL and other reliable carriers, depending on the destination and selected shipping method.
The carrier used for your order may therefore vary.
4. Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
5. International Orders, Customs & Import Charges
For orders delivered outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
As customs rules vary by country, we recommend checking your local customs requirements before placing an international order.
6. Delayed, Lost or Damaged Orders
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us with your order numberand relevant details.
We will investigate the issue with the shipping carrier and work with you to find an appropriate solution.
If a shipment arranged by ONE.Jewelry is lost or damaged before it reaches you, we will handle the issue in accordance with your applicable consumer rights.
Please contact us as soon as possible if your parcel arrives visibly damaged and, where possible, include photographs of the packaging and jewelry.
7. Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where appropriate.
8. Questions About Your Order
If you have any questions about shipping or delivery, please contact us and include your order number so we can assist you as quickly as possible.